Suppose a Salesperson Is Interested in Learning How to Listen

question 4

Multiple Choice

Suppose a salesperson is interested in learning how to listen not only to what the buyer is saying, but how the buyer is saying it. The salesperson should probably work on his/her what?

• A) Questioning skills
• B) Active listening skills
• C) Serious listening skills
• D) Nonverbal Language Meaning Interpretation Skills (NLMIS)
• E) Informal communication skills

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Definitions:

Changed Behaviors

Modifications or adjustments in one's actions or reactions as a result of experiences or interventions.

Lewin's Change Model

A theoretical model for understanding organizational or personal change, involving three stages: unfreezing, changing, and refreezing.

Moving

Moving involves changing one's place of residence or location, often involving packing, transportation, and adjustment to a new environment.

New Condition

A status or scenario that differs from the previous state, often implying recent changes or developments.