During the First Few Minutes of the Sales Call, Salespeople

question 57

Multiple Choice

During the first few minutes of the sales call, salespeople should do all of the following except:

• A) Be friendly
• B) Stick to the agenda
• C) Be positive
• D) Show sensitivity to the customer's needs and opinions
• E) They should do all of the above

---

Definitions:

Older Workers

Individuals in the workforce who are considered to be near or beyond the typical age for retirement, often characterized by vast experience and knowledge.

Productivity Concerns

Issues or challenges related to the efficient and effective performance of tasks to produce goods or services.

Progressive Manager

A progressive manager is one who embraces change, encourages innovation, and supports the continuous improvement and development of their teams for better performance.

Equal Employment Opportunity

Policies and laws that ensure all employees and job applicants have an equal chance for employment and advancement without discrimination based on non-job-related factors.