Which of the Following Is Accurate Regarding the Impact of Technology

question 66

Multiple Choice

Which of the following is accurate regarding the impact of technology on customer relationship management?

• A) Buyers can place orders without the salesperson's involvement.
• B) Buyers may have continuous real-time access to the selling organization.
• C) Salespeople are more readily able to analyze customer information.
• D) Salespeople have more timely, and perhaps expanded, access to their companies records and interactions (e.g., customer service, order fulfillment, etc,) concerning their customers.
• E) All of the above are accurate.

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Definitions:

Business Emails

Electronic mail messages that are used for professional correspondence between individuals in a business context.

Technical Materials

Documentation or resources that contain specialized information or instructions related to a technical field.

Conversational Tone

A style of communication that is informal, natural, and engaging, resembling a conversation between friends.

Business Messages

Business Messages refer to any form of communication, typically formal, used in a professional setting to convey information, directives, or policies.