Which of the Following Is the Best Method a Salesperson

question 125

Multiple Choice

Which of the following is the best method a salesperson can utilize for reducing customer complaints?

• A) Manage customer expectations (e.g., don't over promise)
• B) Follow up daily or even hourly with the order fulfillment department
• C) Offer the customer discount at the first sign of trouble to
• D) Avoid contacting the customer until several weeks after the product is delivered
• E) Both b and c are correct

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Definitions:

Raw Materials

Raw materials are the unprocessed or minimally processed resources used to produce goods, forming the basic input in manufacturing processes.

Gross Method

Gross method is an accounting practice where purchases are recorded at full cost without accounting for any purchase discounts potentially available.

Net Method

An accounting approach that records transactions after deducting any discounts, rather than recording them at their gross amount and including the discounts as a separate item.

Purchase Discounts

Price reductions given by suppliers to buyers as an incentive for early payment of their purchase invoices.