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Salespeople should make sure that their customers have accurate expectations about how the complaint will be resolved.
Herzberg
A psychologist known for the two-factor theory, which distinguishes between factors that cause job satisfaction and dissatisfaction.
Theory Y Assumptions
A management perspective that assumes employees are inherently motivated, enjoy their job duties, and will take on more responsibility if given the opportunity.
Management
The process of dealing with or controlling things or people, often within a business or organization.
Organizational Conditions
The various factors and circumstances within an organization that affect its operations and effectiveness.
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