It Is Very Likely That You Are Either Working in a Group

question 38

Multiple Choice

It is very likely that you are either working in a group currently, or will before your formal education is complete. Which of the following things should you do to improve your value as a team member?

• A) Show personal integrity
• B) Apologize sincerely when a mistake is made
• C) Keep commitments
• D) Clarify expectations
• E) You should do all of the above

Understand the role and growth of services in the economy.

Recognize strategies for addressing the inconsistency and inseparability challenges in service delivery.

Identify methods to reduce the negative impacts of service intangibility.

Appreciate the significance of the interaction between service providers and consumers in the co-creation of value.

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Definitions:

Human Capital

Human capital represents the knowledge, skills, competencies, and attributes embodied in individuals that facilitate the creation of personal, social, and economic well-being.

Triple Bottom Line

An accounting framework that incorporates three dimensions of performance: social, environmental, and financial.

Economic

Pertaining to the production, distribution, and consumption of goods and services, as well as the management of money and resources in a region or country.

Social

Relating to society or its organization, or pertaining to human interactions and relationships.