After Making a Number of Sales Calls on a New

question 77

Multiple Choice

After making a number of sales calls on a new customer, Frank was relieved and excited to receive a large order from this customer via cell phone while driving home from his sales territory. From an ethical perspective, what should Frank do?

• A) As an order given verbally is an enforceable contract, Frank does not need to do anything more at the present time.
• B) Frank should immediately confirm the details of the sale in writing to the customer to minimize any risk of disagreement due to misunderstanding.
• C) As an order given verbally is not an enforceable contract, Frank needs to get a signed sales order sent by facsimile or e-mail for it to be legally binding.
• D) To avoid misrepresentation, Frank needs to offer the customer the benefit of a thirty day cooling off period for orders given verbally.

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Definitions:

Functional Specialty

An area within a profession or field where individuals possess specific skills, knowledge, and expertise, distinguishing them from others within the same broad discipline.

Statistical Principles

The fundamental concepts that underpin the logic, methodology, and validity of quantitative research and data analysis, including probability, variability, inference, and modeling.

Decision-making Process

A series of steps or stages that involve identifying a problem, gathering information, evaluating alternatives, and making choices to reach a conclusion.

Daniel Kahneman

A renowned psychologist and economist, known for his work on the psychology of judgment and decision-making, as well as behavioral economics.