"I Can Understand Why You Feel That Way Regarding the Difficulty

question 49

Multiple Choice

"I can understand why you feel that way regarding the difficulty of using this type of software. We have had a number of customers in the past who felt the same way. However, we have found that by conducting intensive employee training during installation and using the self-help functions built into the program, these concerns were never an issue." Which approach for handling objections does this statement illustrate?

• A) translation or boomerang
• B) third-party reinforcement
• C) indirect denial
• D) compensation

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Definitions:

Unusual Scores

Scores that significantly deviate from the norm or average in any type of assessment, indicating atypical performance or results.

Average

A statistical measure representing the central tendency or typical value of a set of numbers, calculated as the sum of the values divided by the number of values.

Correlation Coefficients

Statistical measures that describe the direction and degree of relationship between two or more variables.

Relationship

A connection, association, or involvement between two or more entities.