"I Can Understand Why You Feel That Way Regarding the Difficulty

question 49

Multiple Choice

"I can understand why you feel that way regarding the difficulty of using this type of software. We have had a number of customers in the past who felt the same way. However, we have found that by conducting intensive employee training during installation and using the self-help functions built into the program, these concerns were never an issue." Which approach for handling objections does this statement illustrate?

• A) translation or boomerang
• B) third-party reinforcement
• C) indirect denial
• D) compensation

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Definitions:

Culturally Sensitive Consciousness

Awareness and incorporation of cultural differences and similarities into therapeutic practices to provide effective and respectful care.

Oppressive Culture

A societal structure or norms that unfairly subjugate one group for the advantage of another.

Intrapersonal Level

Refers to phenomena or activities occurring within the individual mind or self, focusing on internal thought processes and emotional states.

Multicultural Perspective

An approach that recognizes, respects, and incorporates the diverse cultural backgrounds, traditions, and experiences of individuals and groups.