"I Can Understand Why You Feel That Way Regarding the Difficulty

question 49

Multiple Choice

"I can understand why you feel that way regarding the difficulty of using this type of software. We have had a number of customers in the past who felt the same way. However, we have found that by conducting intensive employee training during installation and using the self-help functions built into the program, these concerns were never an issue." Which approach for handling objections does this statement illustrate?

• A) translation or boomerang
• B) third-party reinforcement
• C) indirect denial
• D) compensation

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Definitions:

Trial Close

A sales technique where the seller presents a part of the closing process to gauge the buyer's readiness to make a purchase.

SELL Sequence

A sales strategy emphasizing solution, education, lifecycle, and leverage, aimed at effectively closing deals.

FAB

Features, Advantages, and Benefits; a sales methodology focusing on communicating the features, advantages, and benefits of a product or service.

Persuasive Communication

The ability to convince others to adopt a certain viewpoint or to take a specific action through effective verbal or written messages.