Which of the Following Statements Regarding Customer Expectations Is Most

question 13

Multiple Choice

Which of the following statements regarding customer expectations is most appropriate for salespeople to remember?

• A) Many seller-customer relationships fail due to unmet expectations.
• B) It is better to keep the customer's expectations realistic so as not to disappoint him or her in the future.
• C) Competition will do more to manage your customers' expectations than you will.
• D) Customer dissatisfaction is often the result of poor service expectations.

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Definitions:

Heritability Of Traits

A measure of how much genetic factors contribute to individual differences in observable traits within a population.

Personality Differences

Variations in the patterns of thinking, feeling, and behaving that distinguish one person from another.

Genetic Differences

Variations in the DNA sequence among individuals, contributing to the diversity in physical and behavioral traits.

Individualist Culture

Cultures that emphasize personal achievements and independence, valuing individual rights above those of the group.