In General, What Is the Best Method for a Salesperson

question 58

Multiple Choice

In general, what is the best method for a salesperson to use to reduce customer complaints?

• A) manage customer expectations (e.g., do not overpromise)
• B) follow up daily or even hourly with the order fulfillment department
• C) offer the customer a discount at the first sign of trouble to compensate for any problems experienced
• D) let the trained professionals in the customer service department look after this area

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Definitions:

Netiquette Guidelines

A set of rules and manners recommended for courteous and efficient communication over the Internet.

Online Communications

Online communications encompass the various methods and platforms for exchanging information and messages over the internet, including email, chat, and social media.

Civil

Pertaining to the citizens or the state, often used in the context of civil rights, civil law, or civil society.

Abbreviation Brb

"Be Right Back," a common abbreviation used in digital communication to indicate a short absence from the conversation.