Which of the Following Best Summarizes the Challenge of Using

question 88

Multiple Choice

Which of the following best summarizes the challenge of using outstanding service quality as a competitive differentiator when attempting to acquire and maintain customer relationships?

• A) Service quality matters to customers only when something bad happens to them.
• B) All organizations claim to offer outstanding service quality.
• C) Outstanding service quality is very difficult to achieve.
• D) Most customers today have very low expectations for service quality.

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Definitions:

Tenured Faculty

Academic staff members who have been granted tenure, offering them job security and freedom to research or teach according to their expertise.

Task-Oriented

Focused on completing tasks or achieving specific objectives rather than on broader or relational goals.

Collegial Peers

Peers within the same organization or field who share a professional relationship based on mutual respect and collaboration.

Beyond Work

Activities, interests, or responsibilities that individuals engage in outside of their professional duties or employment.