As Customer Expectations and Needs Have Increased in Complexity, Which

question 32

Multiple Choice

As customer expectations and needs have increased in complexity, which of the following have selling organizations used to provide high levels of customer service?

• A) self-service
• B) technology solutions
• C) teamwork
• D) menu-driven pricing

---

Definitions:

Publisher Type Score

A scoring metric or system that is proprietary to the publisher of a particular test, often used in educational and psychological assessments.

Standard Score

A standard score is a statistical measure that indicates how many standard deviations an entity is from the mean of the population.

SAT

A standardized test widely used for college admissions in the United States, assessing reading, writing, and math skills.

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion of a set of values.