What an Organization Says About Service Quality Is More Important

question 2

True/False

What an organization says about service quality is more important than what it is able to deliver on a consistent basis because customers deal with the organization only infrequently.

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Definitions:

Hostile

An environment, situation, or behavior characterized by antagonism, unfriendliness, or opposition.

Conclusion

The final part of something, such as an argument or a piece of writing, summarizing the main points or findings.

Recommendation

A suggestion offered after consideration, often meant to guide decisions or actions in a particular direction.

Positive Reception

The favorable acceptance or approval of an idea, product, or initiative by an audience.