Which of the Following Aspects of Salesperson Behaviour Has Research

question 99

Multiple Choice

Which of the following aspects of salesperson behaviour has research shown to positively influence levels of customer satisfaction?

• A) possessing high levels of energy and drive and commitment
• B) demonstrating empathy and focus towards the customer
• C) using good questioning skills and have quick answers
• D) providing regular, clear, and concise communication about products and services

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Definitions:

Manufacturing Cost

The total cost involved in making a product, including direct materials, direct labor, and manufacturing overhead.

Fixed Manufacturing Overhead

Costs that do not vary with the level of production or sales, such as rent, salaries, and insurance of a manufacturing facility.

Predetermined Overhead Rate

A rate used to allocate overhead costs to products or job orders, based on estimated costs and activity levels.

Manufacturing Overhead

All manufacturing costs that are not directly attributable to a specific product, including indirect labor, maintenance, and utilities.