What Should the Salesperson Do Next If the Complaining Customer

question 90

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way to resolve the complaint?

• A) allow the customer to vent
• B) follow through with what the customer suggests
• C) offer the customer an alternative resolution
• D) gain the customer's agreement that the action will resolve the complaint

Understand the techniques for brake system diagnostics and repair.

Recognize the different types of braking mechanisms and their applications.

Comprehend the energy conversion process in vehicle braking systems.

Understand the roles and functions of components in air brake systems, such as air compressors, slack adjusters, and brake chambers.