What an Organization Says About Service Quality Is More Important

question 2

True/False

What an organization says about service quality is more important than what it is able to deliver on a consistent basis because customers deal with the organization only infrequently.

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Definitions:

Reported Earnings

The income stated in a company's financial statements, reflecting the company's performance over a specified period, typically a fiscal quarter or year.

Contra-Asset Account

A contra-asset account is an account used in a company's balance sheet to offset the balance of an associated asset account, reducing the net amount of both accounts.

Sales Returns

Transactions where customers return previously purchased merchandise, resulting in a subtraction from a business's gross sales.

Net Realizable Value

The amount of cash expected to be received from the sale of inventory, after deducting the costs necessary to make the sale.