Which of the Following Is the Last Step in the Recommended

question 12

Multiple Choice

Which of the following is the last step in the recommended procedure for resolving customer complaints?

• A) listen carefully and get the whole story
• B) gain agreement on a solution
• C) take action; educate the customer to ensure realistic expectations
• D) follow through on all promises; add value

Grasp the concepts of feedback and reinforcement in the context of goal achievement and motivation.

Understand and apply the concept of positive reinforcement to improve workplace behaviour and motivation.

Recognize the importance of self-efficacy in enhancing employee performance and motivation.

Distinguish between different learning and motivation theories such as the law of effect, reinforcement theory, and self-efficacy theory.

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Definitions:

Keystone Species

A species that plays a critical role in maintaining the structure of an ecological community, affecting many other organisms in an ecosystem.

Pioneer Species

The first species to colonize previously disrupted or damaged ecosystems, starting a chain of ecological succession that ultimately leads to a more biodiverse steady-state ecosystem.

Herbivory

The eating of plants by animals, a biological interaction essential for energy transfer in many ecosystems.

Endemic Species

Species that are found only in a specific geographical area and nowhere else in the world.