Which of the Following Best Summarizes the Challenge of Using

question 88

Multiple Choice

Which of the following best summarizes the challenge of using outstanding service quality as a competitive differentiator when attempting to acquire and maintain customer relationships?

• A) Service quality matters to customers only when something bad happens to them.
• B) All organizations claim to offer outstanding service quality.
• C) Outstanding service quality is very difficult to achieve.
• D) Most customers today have very low expectations for service quality.

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Definitions:

Spermatozoa

The male reproductive cells or sperm cells that are responsible for fertilizing an ovum.

Reproductive Systems

The organ systems in organisms that work together for the purpose of reproduction.

Excretory Duct

A tube-like structure through which waste products are expelled from a gland or organ.

Testis

A male reproductive organ responsible for producing sperm and hormones, such as testosterone.