Which of the Following Customer Service Dimensions Refers to a Salesperson's

question 16

Multiple Choice

Which of the following customer service dimensions refers to a salesperson's ability to provide service accurately, consistently, and dependably?

• A) communication
• B) reliability
• C) resilience
• D) service motivation

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Definitions:

Turnover Intentions

The inclination or intention of employees to leave their current job or organization.

Organizational Commitment

The psychological attachment and loyalty an employee has towards their organization, influencing their willingness to contribute to organizational goals.

Job Satisfaction

The extent to which employees feel content with their jobs, including aspects such as work tasks, environment, and relationships with coworkers and supervisors.

Embedded

Integrated or firmly ingrained within a particular environment, context, or system.