According to the Text, a Common Mistake Made by Salespeople

question 46

Multiple Choice

According to the text, a common mistake made by salespeople who need training on sales techniques is

• A) under-controlling the sales call.
• B) too much preplanning of sales calls.
• C) not spending enough time with old customers.
• D) failing to effectively confirm the sale.
• E) spending too much time building rapport and trust with customers.

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Definitions:

Initiative Versus Guilt

A stage in Erik Erikson's theory of psychosocial development where children aged approximately three to six years face the challenge of initiating activities or feeling guilty for their actions.

Psychological Development

The development of emotional, intellectual, and social capabilities and functioning across a person's lifespan.

Prosocial Behavior

Actions intended to benefit others, including helping, sharing, and showing compassion.

Evolutionary Theory

A theory which posits that species change over time through natural selection and genetic variations.