Organisational Business Planning Can Be Summarised as an Analysis of Four

question 1

Multiple Choice

Organisational business planning can be summarised as an analysis of four key questions. Which of these is the odd one out (i.e. should not be included) :

• A) Where are we now?
• B) Who is responsible for this?
• C) Where are we going?
• D) How are we going to get there?

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Definitions:

Emotion Labor

The process of managing and modifying one's emotional expressions as part of fulfilling the emotional requirements of a job.

Feeling Rules

Norms that dictate which emotions are appropriate for particular roles in a social context.

Emotion Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

Surface Acting

An emotional labor strategy where individuals feign or suppress genuine feelings to meet certain job or social expectations.