Which of the Following Is Not a Design Aspect to Customer-Relationship

question 68

Multiple Choice

Which of the following is not a design aspect to customer-relationship management?

• A) corrective action
• B) guarantees
• C) feedback
• D) cost
• E) complaint resolution

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Definitions:

Procedural Fairness

The fairness perceived in the processes and procedures used to make decisions, often associated with the transparency and consistency of those processes.

Job Satisfaction Facet

Aspects or components of job satisfaction, such as pay, work environment, and job duties, that affect an individual's overall job satisfaction.

Job Satisfaction

A positive emotional state resulting from the appraisal of one's job or job experiences, heavily influencing motivation and engagement.

Job Performance

The level of effectiveness and efficiency with which an employee carries out their job responsibilities and tasks.