Which of the Following Determinants of Service Quality Means Possession

question 56

Multiple Choice

Which of the following determinants of service quality means possession of the required skills and knowledge to perform the service?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

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Definitions:

Feebleminded

Historically, "feebleminded" was a term used to describe individuals with what would now be recognized as various intellectual disabilities, though it is considered outdated and offensive today.

Depression

A mental health condition characterized by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in activities.

Poverty

A state where an individual or group lacks the financial resources and essentials for a minimum standard of living.

Physical Well-being

A state of health and physical fitness, including the absence of disease, functional fitness, and the ability to perform daily activities.