Which of the Following Determinants of Service Quality Means Possession

question 56

Multiple Choice

Which of the following determinants of service quality means possession of the required skills and knowledge to perform the service?

• A) reliability
• B) responsiveness
• C) competence
• D) access
• E) credibility

Recognize the disparities in health outcomes among different demographic groups.

Understand the economic and health care implications of unhealthy behaviors on society.

Understand the leading causes of death for various age groups and ethnicities in the United States.

Recognize how education and socio-economic status influence health outcomes and life expectancy.

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Definitions:

Low Extraversion

Refers to individuals who are more reserved, quiet, and introspective, often requiring less stimulation and social interaction than their more extraverted counterparts.

High Neuroticism

A personality trait characterized by a tendency towards anxiety, depression, and other negative emotions.

Low Conscientiousness

A personality trait characterized by a tendency towards disorganization, lack of perseverance, and a casual approach to responsibilities.

Myers-Briggs Type Indicator

A personality assessment tool that categorizes individuals into 16 personality types based on four dichotomies reflecting different preferences.