Examlex
The first component of a complaint-resolution process is contrition.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
Big Five Personalities
A theory categorizing human personality into five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.
Social Acumen
The ability to understand and navigate complex social situations, often involving keen insight into interpersonal dynamics.
Self-monitoring
The process of being aware of and regulating one's own behavior and expressions based on social cues and norms.
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