A University Administered the SERVQUAL Survey to Its Customers as a Way

question 64

Multiple Choice

A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the tangibles construct.
What is the difference for the tangibles dimension?

• A) -1.50
• B) -0.575
• C) 1.50
• D) 0.575
• E) not enough data to determine the answer

Grasp the understanding of contracts of adhesion and their enforceability issues.

Learn about the legal treatments of illegal contracts and the conditions for enforceability of noncompetition agreements.

Understand the concepts of free energy changes in biochemical reactions.

Describe the role enzymes play in controlling metabolic pathways and their regulation.

---

Definitions:

Rate of Interest

The interest rate a borrower is charged for loaned money from a lender.

Present Value

The monetary value in present terms of a sum of money to be received later or a flow of cash, using a defined return rate.

Compounding

Compounding is the process in which an asset's earnings, from either capital gains or interest, are reinvested to generate additional earnings over time.