The SERVQUAL Tool for Assessing Services Quality Was Developed by ________

question 70

Multiple Choice

The SERVQUAL tool for assessing services quality was developed by ________.

• A) Hammer and Champy
• B) Juran, Deming, and Shewhart
• C) Ishikawa and Taguchi
• D) Feigenbaum, Crosby, and Peters
• E) Parasuraman, Zeithamel, and Berry

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Definitions:

Protective Tariffs

Import taxes imposed by countries to protect domestic industries from foreign competition by making imported goods more expensive.

Import Quotas

Limits set by a government on the amount or value of goods that can be imported into a country.

Domestic Supply

The total amount of a good or service available from producers within a country for domestic consumption or use.

Demand Schedules

Tables that show the level of demand for a specific good or service at different price points, typically holding all other factors constant.