The SERVQUAL Instrument Is Accepted as a Standard for Assessing

question 77

True/False

The SERVQUAL instrument is accepted as a standard for assessing different dimensions of services quality.

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Definitions:

Intense Anger

A very strong feeling of displeasure or hostility, often requiring management or intervention.

Irritated

Feeling annoyed, impatient, or slightly angry.

Grieving

The emotional process of coping with loss, which involves a range of feelings from sadness and anger to acceptance.

Unconscious Process

Mental processes occurring without conscious awareness, influencing perceptions, thoughts, and behaviors.