The Two Parts of a SERVQUAL Survey Are Services Liability

question 46

True/False

The two parts of a SERVQUAL survey are services liability and manufacturing liability.

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Definitions:

Per-Unit Costs

The average cost associated with producing one unit of a good or service, calculated by dividing total costs by the number of units produced.

Labor Productivity

A measure of economic performance that calculates the amount of goods and services produced per hour of labor.

Mechanized Transportation

The use of machinery, such as cars, trains, and airplanes, to move goods and people over distances, significantly increasing efficiency and speed compared to traditional methods.

Buggy Whips

A product or service that has become obsolete due to technological advancements or changes in consumer preferences.