Gap 3 Is the Difference Between Service Delivery and Service

question 62

True/False

Gap 3 is the difference between service delivery and service quality specifications.

---

Definitions:

Industrialized Countries

Nations that have undergone industrialization, characterized by a significant development in manufacturing, infrastructure, and a shift from agricultural to industrial and service-based economies.

Supreme Court

The highest judicial body in a country, responsible for interpreting the constitution and laws, and resolving legal disputes.

Former Strikers

Individuals who have previously participated in strikes and have since returned to work, often with experiences and perspectives that influence their approach to labor relations.

Bargaining Power

The capacity of one party in a negotiation to influence the terms of agreement due to their resources, alternatives, or strategic advantage.