Dan Is Creating a Survey for His Company

question 15

Multiple Choice

Dan is creating a survey for his company. The question he is currently working on asks his business-to-business customers to describe the ideal purchasing transaction. Dan is utilizing a(n) ________ question.

• A) hypothetical
• B) open-ended
• C) observational
• D) closed-ended
• E) statistical

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Definitions:

Personal Power

The influence and authority an individual possesses internally, derived from personal attributes or expertise, rather than a formal position.

Reward Power

The extent to which a manager can use extrinsic and intrinsic rewards to control other people.

Coercive Power

The ability to control others through the fear of punishment or the promise of sanctions.

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms or societal standards.