As a Dimension of Service Quality, Reliability Means That ________

question 53

Multiple Choice

As a dimension of service quality, reliability means that ________.

• A) a service is performed right the first time and every time
• B) a service is variable and has different outcomes due to employee variation
• C) a customer is repeatedly asked about his or her perception of the service quality
• D) service providers think from customers' point of view
• E) service providers are more willing and capable of providing prompt service

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Definitions:

Hypokalemia

Abnormally small concentration of potassium ions in the blood.

Hyperkalemia

A medical condition characterized by abnormally high levels of potassium in the bloodstream, which can affect heart and neuromuscular function.

Aldosterone Secretion

The production and release of aldosterone, a hormone by the adrenal glands that regulates salt and water in the body, affecting blood pressure.

ADH Secretion

The release of antidiuretic hormone, which helps regulate water balance in the body by controlling the amount of water the kidneys reabsorb.