Service Failure, When Properly Handled Through Service Recovery, Does Not

question 69

True/False

Service failure, when properly handled through service recovery, does not necessarily impact customer satisfaction.

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Definitions:

Passengers

Individuals who travel in a vehicle but do not operate it, often used in the context of public or private transport services.

Activity Variance

The difference between the planned budget allocation for a particular activity and the actual expenditure incurred for that activity.

Meals

Meals include the food and beverages consumed predominantly for nutrition or sustenance, often categorized based on the time of day or occasion.

Activity Variances

The difference between the budgeted and actual costs associated with a specific activity, indicating whether the activity was more or less expensive than planned.