José, an Employee of a Company That Has Worked Hard

question 71

Multiple Choice

José, an employee of a company that has worked hard to have a customer mind-set, understands that ________.

• A) whether internal or external to the firm, satisfying customers is central to doing his job well
• B) all members of the firm must get to work on time and start their computers by 8:30 a.m.
• C) it is essential to generate an understanding of the marketplace and keep that information confidential
• D) products must be produced solely for loyal customers from higher socio-economic status
• E) system capability must be aligned externally so that the organization can respond with competitively similar goods and services

Understand the concept of stress and its physiological aspects.

Recognize the role of the sympathetic nervous system in stress responses.

Describe the general adaptation syndrome and its phases.

Identify the psychological and physiological effects of stress.

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Definitions:

Retentive

A characteristic of memory or functions in PLCs and programming that allows data or values to be retained even after a loss of power or reset.

Limit Switch

A device used to detect the presence or absence of an object or to determine its position by physically interacting with it, often acting as a safety mechanism.