The Basis of the Gap Model Is the Identification and Measurement

question 15

Multiple Choice

The basis of the gap model is the identification and measurement of differences in ________ key areas of the service delivery process.

• A) six
• B) two
• C) three
• D) four
• E) five

Recognize appropriate techniques to initiate therapeutic communication sessions.

Identify different communication techniques and their application in nursing.

Apply therapeutic communication techniques to support patients coping with trauma and emotional distress.

Utilize therapeutic communication strategies to facilitate understanding of patient experiences.

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Definitions:

Monitor Outcomes

The process of tracking and reviewing the results of actions or decisions in order to assess performance, effectiveness, or quality.

Incentive Compensation

A form of payment designed to reward employees for achieving a certain goal, improving performance, or exhibiting a desired behavior.

Performance Measures

Metrics or indicators used to gauge the effectiveness, productivity, or success of an organization or individual’s activities.

Supervisors

Individuals within an organization responsible for overseeing the work of others, ensuring tasks are completed efficiently and effectively.