Of the Five Dimensions of Service Quality, the Ability to Convey

question 48

Multiple Choice

Of the five dimensions of service quality, the ability to convey trust and build a customer's confidence in the quality of a service refers to ________.

• A) tangibles
• B) assurance
• C) reliability
• D) responsiveness
• E) empathy

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Definitions:

Cytotoxic T cells

A type of lymphocyte that kills cancer cells, cells that are infected (particularly with viruses), or cells that are damaged in other ways.

Cancer Cells

Cancer cells are cells that divide uncontrollably, escape the normal cell cycle regulation mechanisms, and can invade other tissues, leading to cancer.

Mast Cell

A type of white blood cell that contains histamine and other chemicals involved in the inflammatory response.

Promote Inflammation

A biological response where parts of the body become reddened, swollen, hot, and often painful, especially as a reaction to injury or infection.