A Service Cannot Be Experienced Through the Physical Senses

question 45

Multiple Choice

A service cannot be experienced through the physical senses. This property represents the ________ of services.

• A) inseparability
• B) variability
• C) intangibility
• D) perishability
• E) reliability

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Definitions:

Behavioral Form

An observable expression or manifestation of an individual's behavior, often analyzed in psychological studies.

Rationalization

A defense mechanism whereby individuals justify or explain their behavior or feelings in a seemingly logical or rational way, often to avoid confronting the true motives or emotions underlying their behavior.

Intellectualization

A defense mechanism where a person engages in excessive abstract thinking to avoid dealing with emotional issues.

Subtle Form

An indirect or not immediately obvious manner of manifestation or expression.