A Service Cannot Be Experienced Through the Physical Senses

question 45

Multiple Choice

A service cannot be experienced through the physical senses. This property represents the ________ of services.

• A) inseparability
• B) variability
• C) intangibility
• D) perishability
• E) reliability

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Definitions:

Operating Efficiency

A measure of how well an organization uses its resources to produce goods or services, typically aiming for the highest output with the least waste.

Formal Organizational Structure

The officially designated arrangement of roles, responsibilities, and relationships within an organization.

Communication Channels

The means through which information is transmitted from one party to another, including verbal, non-verbal, and electronic methods.

Formal Structures

The officially designated channels of communication and hierarchies within an organization that dictate how tasks are assigned and coordinated.