In a Service Blueprint, Activities Are Divided Between Those Above

question 3

Multiple Choice

In a service blueprint, activities are divided between those above and those below the line of ________ to a customer.

• A) motivation
• B) demarcation
• C) visibility
• D) distinction
• E) threshold

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Definitions:

Cash Outflow

Money leaving a business due to expenses, investments, or financing activities.

Cash Inflow

Money received by a company from its various activities, including sales, investments, financing, and operational activities.

Required Rate

Required rate refers to the minimum return an investor expects to achieve on an investment to consider it worthwhile.

Rate Of Return

The gain or loss of an investment over a specified period, expressed as a percentage of the investment's initial cost.