After Consideration of a Customer's Request for a Partial Product

question 1

Multiple Choice

After consideration of a customer's request for a partial product refund due to repeated repairs,you have determined that you should comply.Which of the following is NOT part of your effective adjustment message?

• A)A fair response to a legitimate request
• B)A statement that "the claim is being granted"
• C)Resale or sales promotional material
• D)An attempt to regain possible lost goodwill

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Definitions:

Convergent Thinking

A thought process that attempts to focus on the single best solution to a problem.

Relativistic Thinking

Recognition that judgments are often not absolute but made from a certain belief system or cultural background.

Conventional Thinking

A mode of thought based on accepted norms and standards, often contrasted with creative or critical thinking approaches.

Transitivity

A principle in logic and mathematics stating that if a relation holds between a first and a second element, and also between the second and a third, it must necessarily hold between the first and the third.