You Need to Produce a Graphic for Your Employees That

question 58

Multiple Choice

You need to produce a graphic for your employees that depicts the process of handling customer service complaints.Which would be your BEST choice?

• A)Organizational chart
• B)Flow chart
• C)Pictogram
• D)Blueprint

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Definitions:

Phobias

Persistent, excessive, and irrational fears of specific objects, situations, or activities that lead to a compelling desire to avoid the feared stimuli.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired: a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Biopsychosocial Model

A comprehensive approach to health and disease that considers biological, psychological, and social factors.

Diathesis-Stress Model

A psychological theory that explains behavior as both a result of genetic and biological predispositions and life stressors.