Effective Strategies for Structuring Bad-News Messages

question 44

Multiple Choice

Effective strategies for structuring bad-news messages

• A)follow the deductive sequence.
• B)vary dramatically from one company to another.
• C)can generally be applied to cultures around the world.
• D)are generally consistent among North American audiences.

---

Definitions:

Obsessive-compulsive Disorder

A mental health disorder characterized by repetitive, unwanted thoughts (obsessions) and behaviors (compulsions) that one feels the urge to repeat over and over.

Generalized Anxiety Disorder

Generalized Anxiety Disorder is a mental health condition characterized by persistent and excessive worry about various aspects of daily life, often accompanied by physical symptoms like fatigue, restlessness, or sleep disturbances.

Specific Phobia

An irrational fear and avoidance of a particular object, situation, or activity that is generally not harmful.

Social Anxiety Disorder

A long-term psychological disorder where engaging in social interactions triggers unreasonable fear and anxiety.