Effective Strategies for Structuring Bad-News Messages

question 44

Multiple Choice

Effective strategies for structuring bad-news messages

• A)follow the deductive sequence.
• B)vary dramatically from one company to another.
• C)can generally be applied to cultures around the world.
• D)are generally consistent among North American audiences.

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Definitions:

Avoid-Avoid Inner Conflict

A psychological dilemma where an individual must choose between two undesirable options.

Ethnocentrism

The conviction that one's own ethnic group or culture is superior by nature, frequently coupled with a contempt for differing groups.

Type A Personality

A personality pattern characterized by high levels of competitiveness, self-imposed stress, impatience, and a constant sense of urgency.

Time Urgency

A feeling of constant pressure to complete tasks and meet deadlines, leading to a fast-paced and often stressful lifestyle.