Scenario 7.1 Use the Following to Answer the Questions

question 57

Multiple Choice

Scenario 7.1
Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions,including information from friends and family members.One of the most dissatisfying consumer experiences is with auto repair.Aware of this,Kate has asked several of her friends and family members where they have their cars repaired,since she has experienced a problem starting her car when the weather is cold.Kate has heard that Skola's Auto Repair has reasonable prices,but it can be difficult to get an appointment.Steve,one of Kate's friends,had a very poor experience with Skola's.However,once he complained to them,they fixed the situation and now he prefers their auto repair shop over others.
-Refer to Scenario 7.1.The type of problem solving that Kate is using to select an auto repair shop would be

• A)intensive problem solving.
• B)extended problem solving.
• C)routinized response behavior.
• D)selective problem solving.
• E)limited problem solving.

---

Definitions:

Personal Attributes

Qualities or characteristics that define an individual’s personality, often influencing their behavior and manner in personal and professional contexts.

Employers

Individuals or organizations that hire and pay people to work for them, typically providing salary or wages in exchange for the employee's labor.

Oligopolies

A market structure characterized by a small number of large firms that dominate the market, often leading to limited competition.

Technological Advances

Innovations and improvements in technology that increase productivity and efficiency in the production process.