Scenario 13.1 Use the Following to Answer the Questions

question 155

Multiple Choice

Scenario 13.1
Use the following to answer the questions.
The YMCA in mid-town Atlanta has recently upgraded its facilities,including building a new Olympic-sized swimming pool and children's playground.All locations of the Atlanta "Y" are open from 6:00 am until 11:00 pm,360 days a year.The children's playground is accessible for members only,and is a fenced and secured area.During the weekdays,children under the age of 12 can engage in supervised activities at the playground,for no extra fee.Additionally,there are swimming classes for children of all ages,which is also covered by the monthly membership fee.The swimming pool has been very popular with the professionals who stop by for a swimming workout before or after work.
Many of the YMCA locations are very busy all day,however,the midtown "Y" is busier during the early morning and early evenings.At a recent meeting,Maya Sinclair,its manager,shared her concerns about getting more people into the "Y" at other times of the day.She asked for ideas from her staff about how to do this.She also said that the city of Atlanta had reduced the "Y"'s funding for the next year by 20%.This would cause a need for the "Y" to either gain additional members or charge more per member for the annual fee.
-Refer to Scenario 13.1.The children who take swimming lessons must be in attendance at the pool during the time of their appointment.The need for the child to be in attendance in order to receive the lesson is an example of the ____ feature of a service,while the need for them to be there at the time of their appointment,represents the ____ feature.

• A)inseparability;heterogeneity
• B)heterogeneity;perishability
• C)inseparability;perishability
• D)intangibility;perishability
• E)intangibility;inseparability

---

Definitions:

Formal Positions

Recognized or official roles within an organization that come with specific responsibilities and authority.

Authority

The power or right to give orders, make decisions, and enforce obedience, often vested in a particular position or role within an organization or society.

Charismatic Leadership

A style of leadership characterized by the leader's ability to inspire and motivate followers through personal charm and persuasive vision.

Moral Slope

The ethical trajectory that can lead to progressively worse ethical decisions once initial unethical decisions are made, often referred to in the context of a "slippery slope."