In Developing a Strategy Map for Her Interior Design Business

question 152

Multiple Choice

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?

• A) Financial performance
• B) Learning and growth
• C) Internal business process
• D) Customer service
• E) Supply chain

---

Definitions:

Production Processes

The methods and sequences of operations involved in the manufacture or production of goods.

Overt Behavior

Overt behavior refers to observable actions and responses of an individual that can be seen and measured directly by others.

Retained

Kept in possession or memory; not lost or forgotten.

Self-reinforcement

The process by which individuals reward themselves for reaching certain goals or exhibiting desirable behaviors, thus encouraging repeated action.