You Are the Sales Manager of the Western Division of ROLM

question 73

Multiple Choice

You are the sales manager of the Western Division of ROLM, a computer assisted telephone switchboard manufacturer. You are in the midst of analyzing the performance of the four sales territories in your division, and so far you've calculated the following data:
______ Using these data, which territory has the highest (negative) sales variance?
______ Again using these data, which territory achieved the best performance?
______ Which territory was second best?
Which set of letters below properly completes the blanks?

• A) A, B, B
• B) A, B, C
• C) B, C, C
• D) B, B, C
• E) none of the above

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Definitions:

Service Economy

An economic system or sector focused on the production of services rather than goods.

Difficult Customer

A customer who presents challenges beyond the norm through their demands, behavior, or expectations, requiring careful handling.

Calmed Down

Entering a state of relaxation after being previously agitated or excited, reducing stress or anger.

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.