Juran Advocated the Use of Steering Committees, Called Quality Councils

question 22

True/False

Juran advocated the use of steering committees, called quality councils, while Crosby suggested the use of quality improvement teams.

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Definitions:

Theory X

Theory X is a management concept that assumes employees are inherently lazy and will avoid work if possible, suggesting the need for strict oversight and control.

Resistant to Change

The tendency to oppose or struggle against modifications to the status quo or established ways of doing things.

Workers

Individuals engaged in some form of employment, contributing their skills and labor in exchange for compensation.

Porter and Lawler

A theory by Lyman W. Porter and Edward E. Lawler that suggests job satisfaction is determined by the perceived relationship between effort, performance, and rewards.