Bill Manages a Large Department with Employees from Diverse Cultural

question 76

Multiple Choice

Bill manages a large department with employees from diverse cultural backgrounds. A review of his management style revealed that Bill's informal way of speaking to employees is offensive to some people, who come from cultures where formality and respect are the norm between different organizational levels. This indicates that Bill is at the ________ stage of progress in managing a diverse workforce.

• A) unconscious incompetence
• B) conscious incompetence
• C) conscious competence
• D) unconscious competence
• E) controlled incompetence

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