According to the Expectancy/disconfirmation Theory,when Performance Perceptions Exactly Match What

question 66

Multiple Choice

According to the expectancy/disconfirmation theory,when performance perceptions exactly match what was expected,then _____ occurs.

• A) positive disconfirmation
• B) negative disconfirmation
• C) confirmation
• D) dissatisfaction
• E) reverse expectation

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Definitions:

Pollution Control Regulations

Laws and rules established by governments to minimize the discharge of pollutants into the environment and to manage waste.

Alaska National Wildlife Refuge

A protected area in Alaska that provides habitat for a diverse range of wildlife, including polar bears and caribou.

Safety Regulations

Rules and standards established to ensure the protection and welfare of the public by minimizing risks and hazards.

Tariff

A tax imposed by a government on imports or exports of goods to regulate trade and protect domestic industries.