Examlex
Kirksand Hotels is renowned for its service and individual treatment of its customers.All service staff and employees are encouraged to listen carefully to customers' wants and needs.For instance,if a traveler ordered soft pillows,wanted only martinis in his mini bar,and needed access to a fax machine,he would find all of these amenities in his room when he arrived.In this scenario,on which of the following trends has Kirksand Hotels based its customer relationship management (CRM) ?
Positive-Sum Game
A situation in economic, political, or cooperative contexts where all participants can gain or benefit in some way.
Zero-Sum Game
A situation in game theory where the gain of one participant is exactly balanced by the loss of another participant.
Credible Threat
A promise of negative consequences that is believable and likely to influence behavior in strategic situations.
Collusive Agreements
Refers to arrangements between firms to limit competition, fix prices, or divide markets among themselves, often leading to higher prices for consumers.
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