To Manage Service Capacity,service Firms Must Turn Down Some Prospective

question 18

True/False

To manage service capacity,service firms must turn down some prospective customers if they do not have the capacity to meet demands.

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Definitions:

Unfair Treatment

Acts of injustice or discrimination in various contexts, including workplaces, based on biases or inequalities.

Nonunionized Employees

Workers who are not members of a labor union and thus rely on individual agreements with their employers regarding work conditions, wages, and benefits.

Collective Agreement

A written contract negotiated between an employer and a labor union representing the workforce, outlining wages, hours, and conditions of employment.

Length of Service

The duration of time an employee has worked for a particular employer, usually considered in terms of years or other significant time units.